Customer Support Tickets Analysis

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Referensi

1.  How to manually analyze customer support tickets, https://www.sentisum.com/customer-feedback/customer-support-ticket-analysis
2.  Top 10 Customer Service Metrics: An Analytics Perspective [Infographics] , https://blog.happyfox.com/top-10-customer-service-metrics-an-analytical-perspective/
3.  What Kind of Analysis You Can Perform On a Ticket Management System, https://commence.com/blog/2019/12/03/ticket-management-system-analysis/
4. Power Up Your Ticket Management System with Machine Learning, https://monkeylearn.com/blog/ticket-data-analysis/
5. Lessons learned from analyzing 7 million customer support tickets, https://www.jitbit.com/news/255-lessons-learned-from-analyzing-7-million-customer-support-tickets/ 
6. Geckoboard dashboard, https://github.com/mirianbr/geckoboard-cs